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Views: 0 Author: Site Editor Publish Time: 2025-01-22 Origin: Site
In the context of globalization, our company has always adhered to the commitment of providing excellent service to our customers. Recently, we collaborated with a client from Algeria, supplying them with efficient and reliable valve bag packaging equipment. Below is the full account of how our installation and commissioning team assisted the client in completing the installation, debugging, and passing the final acceptance test.
The client in Algeria is a major local cement producer. To improve packaging efficiency and product quality, they decided to introduce an advanced valve kraft paper bag packaging production line. The client selected our tube forming machine and bottom pasting machine, aiming to quickly achieve their production goals through this cooperation.
After the equipment arrived in Algeria, we promptly organized a team of experienced engineers for installation and commissioning. They brought along the necessary tools, spare parts, and detailed technical documentation. Before departure, the team conducted a thorough review of the project details. At the same time, we held remote meetings with the client to confirm the installation environment and personnel coordination requirements on-site.
Upon arriving at the client's factory, our team immediately began work. Below are the main challenges encountered during installation and our solutions:
During the initial debugging phase, we discovered that the factory’s power system was unstable and unable to meet the equipment’s operational needs. In response, our team quickly communicated with the client and assisted in re-planning the power lines. Meanwhile, we used backup power sources to test critical parts of the equipment separately, ensuring that other debugging tasks were not delayed.
Due to slight differences between the client’s raw material specifications and standard designs, some equipment required customized adjustments. Our engineers, leveraging their extensive experience, completed recalibration and optimized related parameters in a short time, ensuring the equipment could seamlessly process the client’s materials.
Although the team included an Arabic translator, technical communication posed occasional challenges. To address this, we utilized visual aids and hands-on demonstrations to ensure the client’s technical staff could accurately understand the equipment operation processes.
After the installation was completed, we conducted comprehensive debugging work, including:
Mechanical Precision Adjustment: Adjusting the cutter positions, roller pressure, and transmission systems to ensure stable equipment operation.
Electrical System Testing: Testing key components such as sensors, PLC control systems, and frequency converters.
Full Line Coordination Debugging: Simulating actual production scenarios to verify the coordinated operation of the entire production line.
During the debugging process, our team also provided systematic training to the client’s operation and maintenance personnel, covering equipment operation, troubleshooting, and routine maintenance essentials.
After several days of effort, the equipment successfully passed the client’s rigorous acceptance tests. The produced valve kraft paper bags met the expected quality standards. The client expressed high praise for the equipment’s efficient performance and stable operation, as well as for our professional service.
Following acceptance, we provided the client with a comprehensive technical support plan, including:
Remote Support: Real-time solutions to client inquiries via online platforms.
Spare Parts Guarantee: Ensuring timely supply of critical components.
Regular Follow-Ups: Dispatching technical personnel to periodically inspect equipment and offer optimization suggestions.
We not only provide high-quality products but also prioritize customer needs, delivering professional and efficient services to help clients achieve their goals. This is the value we consistently pursue and the key to gaining the trust of our global clients.
In the future, we will continue to support more clients with premium products and services, contributing to the development of the packaging machinery industry.
